Do I still get the free sticker sheet if I only backed at the New PDF tier ($15)?
No, the free sticker sheet is only available to backers who are receiving physical items. However, if you backed at any level before 10am Eastern on Thursday, September 10th (first 48 hours), you can upgrade your pledge to a physical tier before the end of the campaign and still receive the free sticker sheet.
Last updated: September 12, 2024 07:20
What if my order is damaged or goes missing?
[Damaged/Missing/Incorrect Items]
Please inspect your order upon delivery. If an order contains defective or damaged items, or is missing items, you can file a claim at https://magpiegames.com/pages/file-a-claim.
We will accept damaged or missing item claims up to 7 calendar days following the successful delivery of your package.
Eligible domestic orders will be entitled to either one replacement shipment or one refund of the damaged item(s).
International orders will be entitled to one replacement shipment or one refund of the damaged item(s). International replacement orders may be subject to reshipping fees. Any taxes incurred on replacement orders will be the sole responsibility of the customer.
[Lost in Transit]
Your order may be considered “Lost in Transit” if:
- Your tracking information confirms the order was lost
- Your tracking has not been updated for 2 weeks or more.
We will accept Lost in Transit claims up to 10 calendar days after the last tracking update. You can file a claim at https://magpiegames.com/pages/file-a-claim.
If the tracking information has marked your order as Delivered, you may not be eligible for a claim. We will determine eligibility on a case by case basis.
If your order is deemed lost, you may be eligible for either one replacement shipment or one refund. International replacement orders may be subject to reshipping fees. Any taxes incurred on replacement orders will be the sole responsibility of the customer.
[Returned to Sender]
Only orders that are marked “Returned to Sender” will be considered as such under these policies.
Customers whose products are “Returned to Sender” will be evaluated upon receipt at the warehouse. If deemed eligible, we will offer one reshipment or a refund.
Depending on why the order was marked Returned to Sender, the following may apply:
- Replacement orders may be subject to reshipping fees
- Refunds may have the original shipping cost deducted from the refund
Last updated: September 10, 2024 08:32
How are customs, taxes, and fees handled?
Your taxes and shipping will be calculated once you have filled out your backer survey for shipping. If additional taxes or customs fees are charged upon delivery, please reach out to us at [email protected] so that we can investigate further.
Last updated: September 09, 2024 20:19
Are there any regions you are not shipping to?
Due to logistical reasons, we are currently not shipping to the following regions: Africa South America Central America Middle East Central Asia (Kazakhstan, Uzbekistan) Eastern Europe (Russia, Ukraine, Belarus)
This list is subject to change at any time.
Last updated: September 10, 2024 08:32
What all was included in the first Kickstarter?
The first Kickstarter included the following: - Core Book (standard or deluxe) - Travelers & Outsiders (standard or deluxe) - Clearing Booklet 1 (previously called Clearing Booklet) - Denizens Deck - Equipment Deck - Map Pack - Clearing Notepads - GM Screen - Faction Dice - Vagabond Satchel
Last updated: September 12, 2024 09:45
Will there be a different language version of this supplement?
Right now, we’re only working on the English version. It’s possible a localization may reach out to us to do a translation. If that happens, we’ll let folks know via our newsletter. Thanks!
Last updated: September 16, 2024 10:28
When will I receive the PDFs of the already published books?
We’ll be sending out already available PDFs once surveys are out after the campaign closes.
Last updated: September 16, 2024 10:30
Will I get access to the pledge manager if I pledge $1?
Yes! You will! After the campaign closes!
Last updated: October 03, 2024 08:19
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.